Frequently Asked Questions

About Us

• Who is Giftware Engraved?

  Giftware Engraved began in 2019, founded by John Hedges with a simple aim — to create thoughtful, beautifully engraved gifts for life’s special moments. What started as a small venture has grown steadily, and in 2022 became part of EnF Engraving Limited. Today, John and his partner Emma run the business together, combining craftsmanship and care to offer a wide range of themed, personalised giftware for every occasion.

• What sets you apart as engravers?

  We offer traditional custom engraving across a wide range of items for special occasions, working to your exact requirements.

  However, where we truly stand out is in our themed gifts. Drawing on our graphic design background, we’ve built a catalogue of over 200 original engraving artworks — featuring cars, motorcycles, aircraft, ships and much more. By combining these detailed designs with our carefully selected range of giftware, we’re able to create truly distinctive pieces that are exclusive to us.

  Using the same design expertise and precision engraving skills, we also specialise in accurate logo reproduction and professional logo engraving.

• What services do you offer?

  Beyond logo engraving, we’re equipped to engrave a wide range of materials using specialist machinery.

  We engrave metals using our drag diamond machines and fibre lasers; plastics using our CO₂ laser, fibre laser or sandblaster; wood using our CO₂ laser; and glassware using our sandblasting equipment.

  This versatility allows us to offer a comprehensive range of professional engraving services across many different materials and finishes.

• How do I contact you?

  You can contact us using our Contact Us Form

  You can email us directly at sales@giftwareengraved.com

  You can call us on – 01844 353356 / 07584300408

  For letters our Address is-

  Giftware Engraved

  6 Flint Hollow

  Chinnor, Oxon

  OX39 4JT

Artworks and Engraving

• Can I request a New Themed Artwork?

  Yes, simply fill out our Artwork request form at this link - https://giftwareengraved.com/pages/artwork-request-form

• Can I request a modification to an Artwork?

  Yes! As all the artworks are drawn by us and we have the layered source files we can modify and edit them as much as is required.

  Please contact us using our artwork request form - https://giftwareengraved.com/pages/artwork-request-form

• How long does it take to create a new artwork? when could I expect an item with a new artwork to be dispatched?

  This depends very much on what the artwork is.

  A motorcycle for example is harder and takes longer to draw than an Aircraft, while one artwork might take 3 hours, another might take 10 hours.

  We do like to leave 14 days to get the artwork done and ready for engraving on an item. Though assuming no other projects are ongoing and depending on engraving workload we are normally done much quicker than that.

• What software do you use to Create your artworks?

  We use Inkscape to do the actural drawing. Inkscape is an opensource vector drawing software and a very good one at that!

• Do you use AI to create your themed artworks?

  No, we don't use Ai to draw our engraving artworks.

  We will be writing a page about where we do use Ai as a tool in various parts of the business but our themed engraving artworks are not one of them.

• What engraving Methods are there and which do you use?

  Hand Engraving / Carving

  The most traditional and highly skilled form of engraving. Each piece is individually cut by hand using specialist tools such as drills or burnishers, meaning no two items are ever exactly the same. It’s a true craft — although John will happily admit his hand isn’t quite steady enough to offer this as a primary service!

  Diamond Drag Rotary Engraving

  This method uses a computer- or manually-controlled machine fitted with a diamond-tipped cutter. The diamond cuts or burnishes the surface of the material to create a precise, permanent mark. It’s a clean and accurate process — and one of the core methods we use.

  Laser Engraving / Marking

  One of the most popular modern engraving methods. Computer-controlled lasers use a high-intensity beam to mark or engrave the surface of an item.

  There are two main types of laser:

  • Fibre lasers – Ideal for engraving directly onto metals.
  • CO₂ lasers – Excellent for engraving and cutting wood and plastics. They can also mark metal when used with a specialist marking spray.

  Each laser operates at a different wavelength, making them suitable for different materials and finishes.

  Sandblasting

  Sandblasting uses high-pressure air to propel fine abrasive material onto the surface, creating a deep, smooth, premium finish that cannot be replicated by diamond cutting.

  Artwork masks are produced using UV light, washed out with high-pressure water, dried, and then carefully applied by hand before blasting. While more labour-intensive, sandblasting is often faster than diamond engraving for many of our designs and is particularly well suited to bulk orders and glassware.

  What We Offer

  We specialise in:

  • Diamond Drag Rotary Engraving
  • Laser Engraving (Fibre and CO₂)
  • Sandblasting
  • Hand finishing and detailed touch-ups where required

  With a wide range of professional equipment and experience across multiple techniques, we’re able to choose the best method for each material and design.

  You can read more about our equipment and processes here:

  https://giftwareengraved.com/pages/our-equipment

• If I send you an item can you engrave one of your artworks on it?

  Yes, assuming the item is suitably sized and made of suitable materials, we are happy to engrave our artworks on it.

  Our artworks are done in such a way we can engrave them on almost any item, at any size and on any engraving machine.

  
  

• I have a logo I want to send you and what are suitable file formats?

  You can upload the file with your order using the upload function in the product options. Acceptable file formats are .jpg, .png, .pdf, .ai and .tif.

• I am a designer and can design my own logo, what is the graphic requirements for the logo to be Engraved?

  The logos must be black and white with no gradient shade just solid colours.

  Vector artworks are best as they don’t lose detail when resized.

  If the product you are looking at is glassware, we recommend a minimum stroke width of 0.17mm as the lines may not come out due to the sandblasting process.

• Can you engrave foreign languages and/or Emoji Symbols?

  Yes, we can engrave foreign languages no problems.

  The only thing we ask is that the text is exactly as you require so we can copy and paste directly into our engraving/graphics software. 

  If your proposed layout doesn’t fit on the item we will use our discretion to create line breaks and come back to you if we are unsure.

  We can also engrave Emojis and similar icon symbols.

• I would like a product engraved that you don't stock, would you be willing to source it for me?

  Sure! We have a network of suppliers and other engravers we work with to source various item if the request is made.

  Just contact us with what you require and we will see what we can do for you.

  
  

Orders, Payment and Delivery

• What is the delivery price of your products?

  We offer the following delivery options for UK Buyers -

  Standard Delivery - £3.95 (2-3 days to deliver after dispatch)

  Express Delivery - £8.95 (Next working day delivery after dispatch)

  Express delivery also means we’ll prioritise the engraving of your item to ensure it’s completed as quickly as possible. In most cases, this will be within the next working day or within two working days of placing your order, depending on stock availability and current workload. 

• What payment methods do you accept?

  We accept all the major Credit and Debit cards as well as Google and Apple pay using the Shopify Pay system.

  We also have Paypal as an alternative payment method if you prefer.

  Please Note- We do not store or process customers’ card details directly. All payments are securely processed through Shopify Payments and PayPal. We only receive limited transaction information (such as card type and last four digits of your card number) for order identification purposes.

• Do you Offer Quantity Discounts?

  Yes, we can arrange a discount based on number of items and required engraved.

  Best thing is to email us with all your required information including number of products, required engraving and logos. We can then run the numbers and come back to you.

• How do I know my order has gone tthrough?

  You should receive an order confirmation email to the email address you provided at checkout.

• Can I send my order directly the receipiant and with no paperwork?

  Yes, Simply add the delivery address at the checkout page.

  please let us know when you order that you don’t want us to include the normal paperwork by saying so in the Special instruction box

  Please Note – This does not apply to international shipments as we must include item details for customs and border checks.

• Do you offer International shipping?

  Right now we only offer UK shipping through this website. (we will very shortly reactivate international shipping)

  However we are fully compliant to ship to the EU and rest of the world so if you contact us we can get something arranged.

• Who will deliver my Order?

  We primary use Royal Mail for standard items.

  Large, Heavy or valuable, bulk orders we will use FedEx Express.

  In both cases all items are fully tracked.

• Help! I've Made a Mistake on my Order can you change it?

  Please Contact Us as soon as possible with your Name and the Item you ordered and we can change it for you. 

  Please be aware that depending on your item we may have already been engraved so the changes or cancellation may not be possible.

• What is your refund policy?

  We don't ordinarily offer returns or refunds as most of our items are personalised in such a way that can't be resold unless the item you have received is faulty.

  If you have an issue with your order or item once received please contact us and we will assess options available to rectify the issue. 

• Help! My Item has arrived broken, what do I do?

  In this case, please contact us as soon as possible and provide photos of the item and packaging. This helps us investigate and determine if we need to change how we pack items or if its an unfortunate one-off case.